Concierge staff are an integral part of Trailhead Community. They provide a wide range of services to help residents feel engaged, comfortable, and supported. Whether it's facilitating social events, helping with technology, or monitoring the well-being of residents, the concierge staff plays a vital role in enhancing the quality of life for those who call Trailhead home.

Engagement is key to building a strong community, and the concierge staff at Trailhead are dedicated to encouraging and facilitating resident participation in service, socialization, and courtesy. They monitor activities and encourage residents to join formal and informal events, whether it's organizing outings or impromptu games and crafts. In addition, they help residents find needed services such as banks, hair salons, tailors, and pet groomers.

Assisting residents with daily tasks is also a key responsibility of the concierge staff. They are available to help with reading directions, labels, and mail, as well as reserving movie and theater tickets. They can also assist with online ordering and receiving meals and merchandise. In addition, they provide technology assistance to residents, monitoring use and interfacing with the IT team for maintenance and upgrades. They also train staff and residents as needed, either one on one or through classes.

Managing guest events is another key responsibility of the concierge staff. They maintain schedules, meet with clients to define set up and services, and supervise the setup, use, teardown, and cleanup of events. They also invoice and collect payments for these events.

Welfare checks are an important aspect of the concierge staff's job, and they assign and supervise floor captains to monitor tech warnings and "check in" with residents regularly regarding their mental, emotional, and physical states. They also watch for declines in personal care and cleanliness, as well as being alert to questionable events or behavior. They are always available for "tea and sympathy" as needed.

Building and grounds patrol is another key responsibility of the concierge staff. They walk the property regularly, looking for damage, safety hazards, abuse of property, and cleanliness. They also check lighting and cameras to ensure a safe and secure environment for residents.

Finally, the concierge staff is responsible for managing respite and guest rooms. They make and manage reservations, prepare and maintain guest rooms, and ensure that guests have a comfortable and enjoyable stay.

In conclusion, the concierge staff at Trailhead provides an invaluable service to residents, helping to enhance their quality of life and building a strong, supportive community. Their dedication, expertise, and compassion make Trailhead a special place to call home.

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